Privacy Policy

Effective Date: 28/04/2025

At Zentrixel (“we,” “our,” “us”), we are committed to protecting your privacy and ensuring transparency about how we handle your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to that data when you interact with our website or services.

 1. Who We Are

Zentrixel is an IT solutions company offering AI, automation, cloud, DevOps, web/mobile development, consulting, and digital transformation services to clients across UAE, India, KSA, Egypt, and beyond.

2. Information We Collect

We collect both personal and non-personal data in the following ways:

A. Information You Provide Directly:

• Name, email, phone number, and message when you contact us via web forms
• Company details, job title, or project information (if shared)
• Newsletter or inquiry subscriptions

B. Information Collected Automatically:

• IP address, browser type, device information
• Pages visited, time spent, and interaction data via analytics tools
• Cookies or tracking pixels (e.g., Google Analytics, Facebook Pixel if used)

 3. How We Use Your Information

We use collected information to:

• Respond to inquiries and service requests
• Deliver our services or follow up on consultations
• Improve website performance, content, and user experience
• Send newsletters or updates (only with your consent)
• Maintain security and prevent abuse
• Comply with legal obligations

We do not sell or rent your personal data under any circumstances.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Understand how visitors interact with our site
• Improve navigation and performance
• Measure marketing effectiveness

You can disable cookies in your browser settings at any time.

5. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

• Your consent (e.g., newsletter signup)
• Contractual necessity (e.g., responding to service requests)
• Legitimate interest (e.g., analytics)
• Legal obligation (if applicable)

6. Data Retention

We retain your data only as long as:

• Needed to fulfill the purpose it was collected for
• Required by law or for resolving disputes

You may request deletion of your data anytime by contacting us.

7. Data Sharing and Third Parties

We may share data with:

• Trusted service providers (hosting, email marketing, analytics tools)
• Legal or regulatory authorities, if legally required

All third-party vendors are required to maintain data security and confidentiality.

8. International Data Transfers

Your data may be processed in countries such as UAE, India, KSA, or others where Zentrixel or its service providers operate. We ensure appropriate safeguards are in place for cross-border data transfer.

9. Your Rights

You have the right to:

• Request access to your personal data
• Correct inaccurate or outdated data
• Request deletion (“Right to be Forgotten”)
• Withdraw consent for communication
• Object to or restrict processing (in certain cases)
• Lodge a complaint with a data protection authority (as applicable)

To exercise any of these rights, contact us admin@zentrixel.com.

10. Data Security

We take reasonable and appropriate security measures to protect your data, including:

• SSL encryption
• Access control and authentication
• Monitoring for unauthorized access or breaches

However, no method of data transmission over the internet is 100% secure. You use our site at your own risk.

11. Children’s Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect data from minors. If you believe a child has submitted data, please contact us immediately.

12. Third-Party Links

Our website may include links to external websites. We are not responsible for the content or privacy practices of those third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or our services. When we do, we’ll revise the effective date and post the updated policy on this page.

14. Contact Us

For any privacy-related questions or requests, you can contact us at:

Zentrixel
Email: admin@zentrixel.com
Website: https://zentrixel.com